Frequently Asked Questions
Do you offer free shipping?
Do you offer free shipping?
Yes, free shipping is included on every order. No minimums or hidden conditions — we simply believe delivery should be easy and stress-free.
How long does delivery take?
How long does delivery take?
Orders are processed within 1–2 business days. Delivery usually takes 3–7 business days once shipped. In most cases, your order will arrive within 4–9 business days. As soon as we’ve packed your order and handed it to our delivery partner, you’ll receive a tracking link so you can follow it every step of the way.
Do you ship internationally?
Do you ship internationally?
We currently offer worldwide shipping, allowing customers from around the globe to enjoy our collection. Our focus is on providing the best possible experience no matter where you are located, and every order is carefully handled to ensure safe and reliable delivery.
What is your return policy?
What is your return policy?
Changed your mind? No problem. You have 14 days from delivery to return your items. Just reach out to us at support@lumide.store and we’ll guide you through the process.
How long do refunds take?
How long do refunds take?
Once your return is accepted, refunds are usually issued within 7 business days. Depending on your bank, it may take a little longer to appear on your statement.
Do you accept exchanges?
Do you accept exchanges?
Yes, we do. If you’d like to exchange an item, just let us know at support@lumide.store and we’ll help you find the right option.
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay. Every transaction is securely processed with SSL encryption to keep your details safe.
What do I do if my order hasn’t arrived?
What do I do if my order hasn’t arrived?
Start by checking the tracking link provided in your shipping confirmation email. If it has been more than 7 business days and your parcel still hasn’t arrived, contact us at support@lumide.store and we’ll look into it right away.
What happens if I receive a damaged product?
What happens if I receive a damaged product?
We’re so sorry if something arrives damaged. Please email us at support@lumide.store with a short description and, if possible, a photo. We’ll send a replacement or issue a full refund — whichever you prefer.
Can I update or cancel my order?
Can I update or cancel my order?
If your order hasn’t shipped yet, we may be able to change or cancel it. Reach out to us as quickly as possible after placing your order and we’ll do our best to help.
Still need help?
Still need help?
We’re always here for you. Just drop us a message at support@lumide.store, and our friendly team will be happy to assist.
Customer Service Hours:
Monday to Friday: 8:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 4:00 PM
(All times are based on GMT+00 Greenwich Mean Time (London)
Average response time: within 12 hours