Privacy policy
At Lumide, we believe privacy is an essential part of good service. This Privacy Policy explains how we collect, use, and protect your personal data when you visit https://lumide.store/, make a purchase, or contact our customer service. By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our services.
Who We Are
Webshop name:
Lumide
Address:
40 Allerley Cres
Jedburgh TD8 6JX
United Kingdom
Email:
support@lumide.store
Follow @lumide.store on Instagram and see how lighting transforms every space.
Data We Collect
When you use our website, we may collect:
- Technical data such as your IP address, browser type, and time zone
- Personal information you provide when placing an order, such as your name, email address, phone number, shipping address, and payment details
- Information you provide when contacting us, for example through support requests
How We Use Your Data
We use your data to:
- Process and deliver your orders
- Provide customer support
- Protect our website and prevent fraud
- Personalize your shopping experience
- Send updates, offers, or marketing messages if you choose to opt in
Sharing Your Data
We only share your data with trusted partners, including:
- Payment service providers
- Shipping and courier companies
- Technical and marketing service providers, such as Shopify
We never sell or rent your personal data.
Cookies
Our website uses cookies to:
- Remember your preferences
- Improve website performance
- Show you content tailored to your interests
You can disable cookies in your browser settings, but some features of the website may not function properly.
Your Rights
As a user, you have the right to:
- Access the personal data we hold about you
- Correct or delete your data
- Restrict how your data is processed
- Receive a portable copy of your data
- Withdraw consent at any time, such as unsubscribing from newsletters
To exercise your rights, please contact us at support@lumide.store.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect data from individuals under 18 years of age. If we discover that such data has been provided, we will delete it immediately.
International Data Transfers
If you are located in the United Kingdom, please note that your personal information may be processed or stored outside of the United Kingdom by our trusted partners, such as payment providers, technology platforms, or shipping companies. We take steps to ensure that any transfer of your data is managed securely and in accordance with applicable data protection standards.
Data Security and Retention
We take data security seriously and store your information only as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on the Lumide website. Please review it periodically to stay informed about how we protect your data.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Webshop name:
Lumide
Address:
40 Allerley Cres
Jedburgh TD8 6JX
United Kingdom
Email:
support@lumide.store
Follow @lumide.store on Instagram and see how lighting transforms every space.
Thank you for trusting Lumide. We are committed to protecting your data while delivering a seamless shopping experience.