Shipping policy

At Lumide, we believe shopping for lamps should feel as enjoyable as using them. That’s why we’ve designed our shipping process to be simple, reliable, and transparent— so your order gets to you smoothly, with no unwelcome surprises.

We cover all delivery costs worldwide, which means no hidden fees at checkout — just your selected lamps, delivered straight to your door. Every order is carefully prepared and packed before leaving our hands, ensuring it arrives safely no matter where you are located.

Processing time:
Orders typically take 1–2 business days to prepare before dispatch.

Transit time:
Delivery usually takes 3–7 business days once shipped.

Total delivery time:
In most cases, your order will arrive within 4–9 business days.

Our daily cut-off time is 5:00 PM (GMT+00) Greenwich Mean Time (London), Monday through Saturday.

All shipments are sent with trusted couriers such as Royal Mail, DHL, FedEx, or UPS to ensure your parcel arrives safely.

As soon as your order has been dispatched, you will receive a confirmation email with tracking details so you can follow its journey to your door. While we always aim to deliver on schedule, occasional delays can occur — especially during busy periods or due to unexpected conditions such as weather or logistical issues. If this ever affects your delivery, we will keep you updated so you know exactly what’s happening.

If you ever need support or have questions about your delivery, our team is always happy to help. You can reach us anytime at support@lumide.store